Privacy Policy

Last Updated: August 31, 2025

WebExpert NZ trading as iFixComputer (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our computer repair and technical support services.

At iFixComputer, we are deeply committed to protecting your personal information and respecting your privacy. We understand that when you entrust your device to us for service, you are also trusting us with your most sensitive data. Our promise is to handle your data with the utmost care, transparency, and security. This policy outlines how we collect, use, and protect your information, both in our physical operations and through our online presence.

1. Information We Collect

We may collect personal information in several ways, including:

Personal Identification Information: Name, email address, phone number, and physical address.
Device Information: Device make, model, serial number, operating system, and software installed.
Payment Information: Credit card details or other payment information for billing purposes.
Data on Your Device: As part of our repair service, we may have access to the data stored on your device. We will only access files and data necessary to diagnose and complete the repair. We have a strict policy against browsing or opening personal files unrelated to the service requested. We recommend you back up your data before any service.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our technical support services.
To communicate with you about your service request, including updates and confirmations.
To process transactions and send you billing information.
To improve our services and customer experience.
To comply with legal obligations.

3. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secure environments and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Sharing of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our business or servicing you (such as parts suppliers), so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law.

6. Your Rights

You have the right to request access to the personal data we hold about you, to request corrections, or to ask for its deletion. Please contact us to make such a request.

7. Contact Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

iFixComputer
ifixcomputernz@gmail.com
Website: ifixcomputer.co.nz